Voice → Tickets (SLA-aware)
Turn phone calls into actionable tickets. Capture key fields, write a clean summary, attach the transcript, and apply escalation rules so urgent issues get handled fast.
Optional: schedule follow-ups via Calendly when needed.
Technical details (for developers)
Works with Zendesk and Freshdesk
Clean ticket summaries
Automatically create a readable summary so agents don’t need to listen to the whole call.
Transcript attached
Add the full transcript to the ticket for context and accountability. Optional call recording available as an add-on.
Priority + escalation
Use business hours and urgency signals to map priority and escalate appropriately.
Suggested ticket fields captured by voice
- Customer name, email, phone
- Order # / account # (if applicable)
- Issue category and short summary
- Urgency signal (e.g., outage, blocked workflow)
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FAQ
Can we tag and route tickets?
Yes. Tickets can be created with structured metadata (category, urgency, etc.) so your helpdesk routing works.
Does this work for after-hours?
Yes. After-hours calls can generate tickets and follow your escalation rules for next-business-day handling or urgent alerts.
Make every call operational
Auto-create tickets with transcript + escalation so support is measurable and fast.