Knowledge Library
The reason our chatbots are smarter: responses are grounded in your content (not generic web-scale guesses). Index your website, docs, and FAQs so the assistant can answer with business-specific accuracy.
No credit card required • Setup in ~5 minutes
Accuracy from your sources
The agent uses your Knowledge Library as the primary grounding layer so answers stay aligned with your policies, product details, pricing pages, and support docs.
Site-specific, not generic
Visitors ask “Do you ship to Spain?”, “How do I reset my password?”, “What’s included in the Pro plan?” — and the agent answers using your site content, with tighter relevance.
Fast updates
Keep the bot current as your site changes. Your Knowledge Library is designed for quick indexing so responses don’t drift behind your latest pages.
How it prevents “hallucinations” (practically)
- Grounded answers: prioritizes your indexed content as the source of truth.
- Scoped knowledge: stays focused on your website/docs instead of improvising.
- Safe fallbacks: when unsure, the agent can ask follow-up questions or route to a ticket/workflow.
FAQ
What can I add to the Knowledge Library?
Typically website pages, docs, and FAQ content. The goal is to ground answers in your actual materials.
How long does setup take?
Most customers get a working agent live in ~5 minutes, then iterate on knowledge and instructions over time.
Can it take actions when it can’t answer?
Yes—route to your helpdesk/CRM/automations. See Integrations.